WARRANTY & CLAIMS POLICY

At LUA, we take great care in selecting and producing our furniture and aim to deliver products of the highest quality.

Warranty Period

All products are covered by a 12-month warranty from the date of delivery. The warranty applies to manufacturing defects or production-related issues that affect the functionality of the product.

During the warranty period, LUA will assess each claim individually and determine the most appropriate solution, which may include repairing the product, replacing individual components or providing a replacement item.

Any repair or replacement of parts does not restart or extend the original warranty period.

Delivery & Damage Claims

Customers are required to carefully inspect their order upon delivery.

Before opening the package, please take clear photographs of all six sides of the packaging. Additional photographs should be taken after opening the package, showing the product and any visible damage.

Any damage or defect identified upon delivery must be reported to LUA within 3 days of the delivery date, together with appropriate photographs and details of the issue.

If a damaged or defective product is used after the issue has been identified, the warranty may no longer apply.

Damage During Transportation

If an item has been damaged during transportation, LUA will assess the extent of the damage and offer the most appropriate solution.

Depending on the circumstances, this may include:

● A repair where the item can be restored

● A replacement item where repair is not possible or not economically reasonable

● A refund upon return of the damaged item

Where a return is required, return shipping costs are the responsibility of the customer.

If the damage affects the appearance of the product but does not impair its functionality, LUA may offer a partial refund, depending on the nature and extent of the damage.

Outdoor Furniture & Sculptures

For sculptures and outdoor furniture, colours and finishes are expected to remain intact for a minimum of 12 months under normal outdoor conditions.

This does not apply to items exposed to particularly harsh environments, including locations directly exposed to the sea, salt air or an increased risk of corrosion.

Warranty Exclusions

The warranty does not cover damage resulting from:

● Improper use, misuse or incorrect handling

● Incorrect assembly or installation

● Food or beverage stains

● Cigarette or burn marks

● Improper cleaning or the use of unsuitable cleaning products

● Neglect or inadequate maintenance

● Flooding, fire or other natural disasters

● Normal wear and tear

● Minor variations in colour, texture, grain or material compared with images shown online or in our marketing materials

Any product or component that has been modified, repaired or altered by the customer or by a third party without prior written approval from LUA will no longer be covered by the warranty.

Consignment Products

Products sold on a consignment basis are excluded from this warranty policy unless otherwise agreed in writing.

For any questions regarding a warranty claim, please contact us with your order details and supporting photographs. We will review each case individually and work with you to find the most appropriate solution.